Diamond Private Resort
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Policy

 
Sales Policy :

You may only use our service if you are at least 18 years of age and can enter into binding contracts. You are responsible for maintaining the secrecy of your passwords, login and account information. Check-in time at the accommodations are 12.00, check-out time is 12.00. For late check out please contact us for avalibility. The rates are subject to change due to our policies and/or our third party policies.

Travel Programme and Service :

The scope of the services contractually agreed are set out in the offer itself and in further information enclosed with the confirmation of travel. However, we reserve the right to change our offer before the contract is finalised for reasons which are justified, substantial and not foreseeable. Of course we shall inform you of any such changes before final travel arrangements are reserved.

Terms of Payment and Cancellation :

A deposit payment relating to the travel or accommodation price must be made in 72 hours on booking that this web site ("we" or "us") had confirmed customer ("you" or "your") booking otherwise booking will be revoked. The final payment must be made at least 30 days prior to arrival, in case of high/peak season or 15 days prior to arrival, in case of low season. After payment the documents will be sent out by post or by e-mail. Bank charges for money transfer have to be settled by you. Should payment not occur within given time, cancellation and charge of a cancellation fee will follow automatically as result. There will be no refund and/or full duration of booking price will be charged on no-show (failing to arrive at the booked accommodation) or on premature departure from the booked accommodation. Also, original documents by third parties cannot be refunded. However, you may be charged or get some refund if you cancel your booking under the following conditions :

Low Season Period *
  • Cancellations more than 10 working days prior to arrival - Full Refund will be given. Only the bank fee and credit card processing fee of 5.5% (if any) will be levied.
  • Cancellations less than 10 working days but not less than 5 working days prior to arrival - 1 night will be charged
  • Cancellations less than 5 working days and/or "No Shows" - Full duration of booking will be charged
     
    High Season Period (November 1 - April 30 or Long Weekend) *
  • Cancellations more than 30 working days prior to arrival - Full Refund will be given. Only the bank fee and credit card processing fee of 5.5% (if any) will be levied.
  • Cancellations less than 30 working days but not less than 20 working days prior to arrival - 1 night will be charged
  • Cancellations less than 20 working days and/or "No Shows" - Full duration of booking will be charged
     
    Peak Season Period (December 1 - January 31) *
  • Cancellations more than 40 working days prior to arrival - Full Refund will be given. Only the bank fee and credit card processing fee of 5.5% (if any) will be levied.
  • Cancellations less than 40 working days but not less than 30 working days prior to arrival - 1 night will be charged
  • Cancellations less than 30 working days and/or "No Shows" - Full duration of booking will be charged
     
    Super Peak Season Period (December 15 - January 15) *
  • All cancellations and/or "No Shows" - Full duration of booking will be charged
     
     

    Changes to services and prices :

    Any changes to or deviations from individual travel services agreed as part of the travel contract (e.g. changes to programme schedules) with become necessary after conclusion of contract and which were not caused by ourselves in breach of good faith shall be permissible provided said changes of deviations are not considerable and do not impair the overall effect of the travel arrangements so made. We will inform you without delay of any changes to or deviations from services. In certain circumstances, we will offer you the chance to rebook or withdraw from the contract at no extra charge to yourself.

    Customer withdrawal from contract/rebooking/substitute persons :

    If you decide to withdraw from the contract of do not appear at the time of departure, we reserve the right to claim compensation for travel preparations made and expenses incurred. Our claim for compensation will take into account the outlay ordinarily so saved and any other uses possibly found. If, having reserved a tour, you wish to make changes involving dates, destination, place of departure, accommodation and means of transport, we are usually faced with the same costs that complete withdrawal would incur. For this reason, we usually have to charge for rebooking the same amount a withdrawal would have cost. Before travel commences, be replaced by a third party as long as we are informed. However, we reserve the right to object to such substitute travellers if they do not meet special travel requirements of if their taking part would constitute a violation of local, regional or national law or regulations. If a substitute enters into the contract, then you and that person will be deemed to be jointly and severally liable for the price of the travel package and for any extra costs following on from that third party's substitution.

    Withdrawal and cancellationby the tour operator :

    In certain circumstances, we reserve the right to withdraw from the travel contract before the commencement of travel or to cancel the contract after the travel has commenced without notice, if the travellers, despite warnings on our part, continue to disrupt the tour as a whole or if their conduct is in sufficient breach of contract to justify the immediate cancellation o contract. If we do decide to cancel, then we retain our right to the tour price. Nevertheless, we will off-set the value of any outlay so saved and any financial benefit accruing for other use of services not claimed, including any amounts credited to us by the handling agents.

    Cancellation of the contract due to force majeure :

    If travel is considerably delayed, endangered of adversely affected for reasons of force majeure not foreseeable at the time the contract was concluded, then both the customer and the tour operator shall be entitled to cancel the contract. If the contract is cancelled, we shall be allowed to demand adequate recompense for the travel services already rendered of for services with would have been rendered before the end of travel. We are obliged to take all measures necessary, assuming the contract makes such provision, to transport you back home, the cost of this transport to be born equally by you and ourselves. Any other costs to be charged to your account.

    Tour operator liability
  • Our own services :
  • If travel is considerably delayed, endangered of adversely affected for reasons of force majeure not foreseeable at the time the contract was concluded, then both the customer and the tour operator shall be entitled to cancel the contract. If the contract is cancelled, we shall be allowed to demand adequate recompense for the travel services already rendered of for services with would have been rendered before the end of travel. We are obliged to take all measures necessary, assuming the contract makes such provision, to transport you back home, the cost of this transport to be born equally by you and ourselves. Any other costs to be charged to your account.

  • Third-party services :
  • If, during the tour or stay, or in addition to the tour or accommodation, a scheduled transport service is used and if you are issued with a corresponding ticket, then this shall be deemed to be a third - party service-provided we have expressly drawn attention to this in the travel documents. As such, we cannot be held liable for that transport service. Any liability is subject to the third-party transport conditions of carriage to which your attention will be expressly drawn and details of which we can make available to you on request. Nor can we be held liable for non-performance of service in connection with outside services which we merely pass on.

    Warranty/Redress and your duty to assist :

    If travel or accommodation services are not rendered as contractually agreed, you have a right to demand redress. However, to achieve this - irrespective of our paramount obligation to perform - we need your assistance. This is why you are obliged to do everything reasonable to contribute to the fault being remedied, to keep any ensuing damage to the minimum and, indeed, to avoid damage completely. In particular, the onus is on you to make known your complaints without delay. Please contact us immediately! We may offer to make redress by offering an equivalent service as a replacement. On the other hand, we can refuse to offer redress if the outlay required were disproportionate. IF, in terms of duration, the tour or accommodation is not provided as contractually agreed, you shall be entitled to demand a reduction in price. Said reduction will, however, not be granted if you neglect to make your complaint known.

    Passport, visa, customs formalities, exchange rates and health regurations :

    As the customer, you are personally responsible for adhering to all regulations as they affect the organisation of the travel concerned. Any (financial) disadvantages accruing from the non-observation of such regulations shall be charged to your account unless they resulted from our culpably providing false or misleading information.

    Limitation of liability
  • Contractual limitation of liability :
  • Our contractual liability for loss which does not constitute personal injury shall be limited to the cost of the tour or accommodation. a) provided we did not cause loss to the traveller by gross negligence of with malice a forethought; and b) provided we as tour operator or agent are liable for the loss incurred by the traveller but only because of the culpability of a subcontractor.

  • Tortious limitation of liability :
  • Claims for damages against us as tour operator or agent on the grounds of actionable tort - in as much as the damage was not caused by gross negligence or malice a forethought - is herewith limited.

    Exclusion of claims and statutes of limitation :

    Claims on account of non-contractual travel performance can be submitted to us up to one-month after the contractual end of travel or stay. Once that deadline has expired, claims will only be accepted if you were hindered from adhering to that deadline through no fault of your own. You are advised, in your own interest, to submit any such claim in writing. All of your travel contract based claims become statute-barred in three months. Limitation of liability in time thus commences on the day on which the travel or accommodation arrangements end. If you have submitted a claim, then the limitation period is suspended until the day we reject your suit in writing. Any claims based on actionable tort become statute-barred in six months.

    Other Policy :

    Accommodations that is list in this web site holds the copyrights to not be transform in any other way. If any questions please contact support@TourismMart.com



        
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    Diamond Private Resort
    Max Savings (Thailand) Co., Ltd.
    36 Mu 1, Tambon Ao Nang
    Muang Krabi 81000 Thailand
    Tel :(66)2196-2055 Fax :(66)2196-2065
    >>Contact Us via E-mail here>>
    Web Site : http://www.tourismmart.com/DiamondPrivateResort

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